Broadcasting Commission raps Flow and Digicel for ‘substandard customer service’ arising from channel changes
KINGSTON, Jamaica — The Broadcasting Commission has found Flow and Digicel in breach of their subscription television licences after concluding that their handling of channel and programming changes in late 2025 amounted to substandard customer service. According to a release on Tuesday, the commission completed its review of the programming changes and determined that the operators’ treatment of subscribers demonstrated significant shortcomings that constituted substandard customer service. The commission found...